If something isn't right with your order — a wrong item, a product damaged in transit, or a manufacturing defect — message us on WhatsApp and we'll sort it out with a replacement, within our 7-day warranty and exchange window.
A continuous unboxing video is required. Without it, we're unable to accept an exchange or warranty claim.
To help us process your request quickly, please have ready:
Once verified, exchanges are completed within 7 business days. Note that C Grade products are not eligible for exchange, return, warranty, or complaints.
For full details on eligibility, the 7-day warranty, and what's not covered, see our Exchange & Warranty Policy.
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